Last Updated: 02/12/2026

Thank you for shopping with Zenbuilt Performance. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders within the United States.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).

You will receive a confirmation email after placing your order. Once your order has shipped, you will receive a second email with tracking information.

Please note:

• Orders are not processed or shipped on weekends or federal holidays.

• During high-volume periods (holidays, promotions, product launches), processing times may be slightly extended.

2. Shipping Methods & Carriers

We ship nationwide within the United States using reputable carriers such as:

• USPS

• UPS

• FedEx

Shipping method options and estimated delivery times will be displayed at checkout.

3. Estimated Delivery Times

Delivery times vary depending on your location and selected shipping method.

Typical delivery timeframe:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if offered): 2–3 business days

Please note that delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by:

• Carrier delays

• Weather conditions

• Natural disasters

• Incorrect shipping addresses

• Other circumstances beyond our control

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Order weight

• Shipping method selected

• Delivery location

Shipping fees are non-refundable unless otherwise required by law.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to:

• An incorrect address

• Incomplete address

• Failure to collect the package

The customer will be responsible for any additional shipping charges to resend the order.

We are not responsible for orders delivered to an incorrectly provided address.

7. Lost or Stolen Packages

Once a package has been handed over to the shipping carrier and marked as delivered, ZenBuilt Performance is not responsible for lost or stolen packages.

If your tracking information shows the package as delivered but you did not receive it, please:

1. Check with neighbors or household members

2. Contact the shipping carrier directly

3. File a claim with the carrier if necessary

We are not liable for carrier errors or theft after delivery confirmation.

8. Damaged Packages

If your package arrives damaged, please contact us within 5 days of delivery at:

zenbuiltperformance@gmail.com

Please include:

• Your order number

• Clear photos of the damaged product

• Photos of the packaging

We will review the claim and determine an appropriate resolution.

9. Order Issues & Delivery Delays

If you have not received your order within the estimated timeframe, please contact us at: zenbuiltperformance@gmail.com

We will work with the carrier to investigate the delay.

10. Nationwide Shipping

We currently ship within the United States only.

If you are interested in international shipping, please contact us before placing your order.​

11. Risk of Loss

All purchases from Zenbuilt Performance are made pursuant to a shipment contract. This means that the risk of loss and title for items purchased pass to you upon our delivery of the items to the shipping carrier.

Once an order has been transferred to the carrier and marked as shipped, we are not responsible for loss, theft, or damage that occurs during transit or after delivery confirmation by the carrier.

If a package is lost or damaged in transit, customers must file a claim directly with the shipping carrier. We will provide reasonable assistance in providing documentation if needed.